This Privacy Policy explains how Capture Craft processes personal data when you visit the website, make an inquiry, or use our photography services for product projects.
We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, schedule sessions, manage approvals, produce and edit images, deliver files, process payments, maintain records, secure the website, and meet legal obligations. We may also use limited technical data to diagnose issues and improve site performance.
We may share personal data with trusted service providers that support website hosting, communications, file handling, payment processing, or administrative operations. These parties act on our instructions or under their own legal responsibilities and are expected to use the data only for the services they provide.
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support fraud prevention, security, or dispute handling. Any disclosure is limited to what is reasonably necessary for the stated purpose.
When GDPR applies, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and use information only for the purposes described in this policy.
Where GDPR applies, this notice explains how Capture Craft processes personal data for users in the European Economic Area.
Where GDPR applies, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. You also have the right to lodge a complaint with the competent supervisory authority if you believe your rights have been affected.
Depending on your location and the applicable law, you may have rights to access, correct, delete, object to certain processing, or request a copy of the data we hold about you. Some requests may be limited where we must retain information for legal, contractual, or security reasons.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to verify your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed to handle inquiries, manage bookings, complete production and delivery, maintain business records, or meet legal and accounting obligations. When data is no longer required, we delete it or anonymise it where appropriate.
If we make material changes, we will update the policy text on the site and, where appropriate, provide additional notice through a reasonable channel. The version in force is the one published most recently.
We may collect identification and contact details, project information such as product counts, shot lists, style references, delivery preferences, billing and payment records, communication content, and technical data such as device and usage information. Where relevant, we also process files and notes shared during planning, proof review, and file delivery.
We receive data when you use the contact form, send an email, call us, arrange a planning call, submit reference materials, approve a sample setup, review proofs, or complete payment. Some technical data is collected automatically through the website and related systems used to operate it.
Necessary cookies support core site functions and security. Preference cookies remember settings or form choices. Analytics cookies help us understand how the site is used so we can review performance and improve navigation. Cookie duration may be limited to a session or extend beyond it, depending on purpose.
You can usually block or delete cookies through your browser settings, and where a cookie banner or preference tool is available, you may change your choices there. Some cookies are necessary for basic site functions and may not be fully disabled without affecting the site.
